Frequently Asked Questions

Frequently Asked Questions

Here is a list of common questions that our clients ask us. If you need more information don’t hesitate to get in touch with us.

We want both pets and owners to be completely comfortable with our facility. For that reason, we invite and encourage you to visit our space and discover the many advantages we have to offer over other pet boarding facilities.

For your convenience and ours, we prefer to have customers come between 9:30 am and 3:30 pm (Monday to Saturday) and only require 1/2 hour notice that you are coming.  If you need to come outside those times, please call us and we will figure something out that works for us both.

We prefer not to do tours on Sundays or Statutory Holidays as these are already short days with much to be accomplished.

Please park in the assigned parking area which is located along the chain link fence immediately on your left as you turn into the driveway. Parking past the far end of the chain link fence is not recommended as that is the owners private residence and they have their own pets that roam that area…we want to avoid any pet conflicts!

Note: All arriving and departing pets must be on leash or in a crate to avoid uncontrolled interaction between pets coming and going out of the facility. It also helps to prevent 1st time pets that are nervous from running away on their owners. Leashes and collars, harnesses, and crates will be kept with your pet and they will be returned on or in them as they had arrived.

The door is always locked just in case a pets gets loose in the building and we don’t want an arriving customer to open the door and accidently let them out into an uncontained area.

Please knock loud or ring the doorbell to get our attention and we will be right with you.

You will need to call in the first time to set up your account in full. We will have some questions for you to answer and may also require credit card information that can be safely exchanged over the phone. The whole process takes about 10-12 minutes and then you will be able to make all future requests by email for your convenience.

We accept reservations up to 6 months in advance counting from the month we are currently in. For example, anytime in January you can make a reservation as far away as June the same year.

For Boarding you are recommended to bring your pets own food so as not to upset diet…but we do have a healthy selection of food if you need to try something new or forgot to bring it with you. Your pet will be fed as close as possible to your regular feeding routine. We have dishes and water pails of all sizes so, unless you have a special feeder that must be used, there is no need to pack those. You may also bring clean bedding (3 foot wide or smaller dog beds), toys (tennis ball size or larger), bedtime treats, or anything you think might make their stay more comfortable.

For Daycare it is preferred that no food, other than maybe a single quick treat be sent as they may be sharing space with other guests and feeding may not be possible. They will have access to plenty of water all day!

For a quick nail trim or other small service, the usual length is about 15 minutes. However, full Bath & Brush and De-Shedding services that include washing, drying, nails, ears, and other services requested can extend to several hours. We’ll give you a time estimate when your pet is dropped off.

Absolutely not. At Riverside Resort: Pets on Vacation we are strictly against pet sedation. We may refuse service to aggressive pets and recommend a veterinary clinic, but we’ll never induce a sedated state through the use of medicines or any other method.

For longer stays of single pets or for multiple pets sharing suites, Riverside Resort: Pets on Vacation is happy to discount our regular prices. Check out our Pricing page for the current discounts or contact us directly for a custom quote.

Dial 306-665-7387 for year-round personable Pet Care Services.

The Riverside Resort: Pets on Vacation pet services facility is located in Saskatoon where we offer the best in pet boarding, pet daycare, and pet grooming!

If you want to feel even more comfortable with Riverside Resort: Pets on Vacation as you pet’s home away from home, ask to tour our amazing facilities during business hours, meet the Guest Service Attendants, and put your mind at ease!


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